jg999 Privacy Policy
How We Handle Your Personal Data
Your privacy matters to jg999. This Privacy Policy explains exactly what personal information we collect from Bangladesh players, how we use and safeguard it, and what rights you hold over your own data at all times.
What This Policy Covers
These cards summarise the most important privacy principles applied across the jg999 platform. They do not replace the full policy — please read the complete document below.
Data We Collect
jg999 collects only the personal information necessary to operate your account, process payments, verify your identity, and comply with applicable anti-money laundering requirements. We do not collect data beyond what is genuinely needed to deliver the service.
How We Use Your Data
Your data is used to manage your account, process deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods, deliver personalised promotions where you have consented, and maintain the security and integrity of the jg999 platform.
Data Sharing
jg999 does not sell or rent your personal data to third parties. Data is shared only with service providers who are essential to platform operations — including payment processors, identity verification services, and certified game studios — all bound by strict confidentiality obligations.
Data Security
All data transmitted between your device and jg999 is protected by 256-bit SSL/TLS encryption. Passwords are stored using one-way hashing algorithms and are never accessible in plain text by any member of our team. We conduct regular security audits to maintain platform integrity.
Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. You may also withdraw consent for marketing communications without affecting your ability to use the platform. Submit requests to our support team at [email protected].
Cookies and Tracking
jg999 uses essential cookies to maintain your session and preference settings, and optional analytics cookies to understand how players navigate the platform. You can manage cookie preferences through your browser settings at any time without losing core platform functionality.
Table of Contents
- Introduction
- Data Controller
- Data We Collect
- How We Use Your Data
- Legal Basis for Processing
- Data Sharing
- Data Retention
- Data Security
- Cookies and Tracking
- Your Rights
- Minors and Age Restriction
- International Transfers
- Third-Party Services
- Policy Amendments
- Contact Us
1 January 2026
Your privacy is a priority at jg999. This Privacy Policy ("Policy") describes how jg999 ("we", "us", "our") collects, uses, stores, shares, and protects personal data provided by or collected from individuals ("you", "your", "the Player") who use the jg999 platform at jg999.io. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Policy.
1 Introduction
jg999 is an online casino and sports betting platform operated for players in Bangladesh. We are committed to protecting the privacy of every individual who interacts with our platform, whether as a registered account holder, a prospective player browsing the site, or a visitor using our informational pages.
This Policy applies to all personal data processed in connection with your use of the jg999 website, mobile-optimised interfaces, customer support channels, and any related services. It should be read alongside our Terms & Conditions, which govern your contractual relationship with jg999.
We process personal data only for the purposes described in this Policy and only to the extent necessary to fulfil those purposes. We do not engage in the sale, rental, or unauthorised disclosure of your personal information to any third party for their own commercial benefit.
2 Data Controller
For the purposes of this Policy, jg999 acts as the data controller in respect of personal data collected from Players using the platform. As data controller, jg999 determines the purposes and means by which your personal data is processed.
All enquiries regarding the processing of your personal data, including requests to exercise your data subject rights, should be directed to our support team at [email protected]. We aim to acknowledge all data-related enquiries within 5 Business Days and to resolve them within 30 Business Days.
3 Data We Collect
jg999 collects personal data through several channels, including account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of personal data we collect are set out below.
3.1 Registration and Identity Data
- Full legal name
- Date of birth
- Email address
- Mobile phone number (used as primary contact and for two-factor authentication)
- Residential address in Bangladesh (city, district, postal code)
- Username chosen at registration
3.2 Identity Verification (KYC) Data
To comply with applicable anti-money laundering obligations and to verify that players meet the 21+ age requirement, jg999 may request:
- Copy of National Identity Card (NID) or valid passport
- Proof of address document (utility bill or bank statement, issued within the past three months)
- Proof of Payment Method ownership (e.g., screenshot of your bKash or Nagad account registered in your name)
3.3 Financial and Transaction Data
- Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay numbers) associated with your account
- Card type and last four digits (Visa, Mastercard) where card payments are used
- Deposit and withdrawal amounts and timestamps
- Transaction reference numbers
Important: jg999 does not store full card numbers or mobile wallet PINs. Payment authentication is handled directly by the respective payment service provider. jg999 receives only the confirmation and reference data necessary to credit or debit your account balance.
3.4 Gameplay and Betting Data
- Game sessions, stake amounts, wager outcomes, and win/loss history
- Sports betting market selections, odds accepted, and settlement outcomes
- Responsible gaming tool activations (deposit limits, cooling-off periods, self-exclusion)
- Bonus claims, wagering progress, and promotional interactions
3.5 Technical and Device Data
- IP address at the time of login and each session
- Device type, operating system, and browser version
- Session duration and navigation path through the platform
- Cookies and similar tracking technologies (see Section 9)
3.6 Communications Data
- Content of messages exchanged with our customer support team via live chat or email
- Records of email communications sent to or received from [email protected]
- Records of any complaints submitted and our responses
4 How We Use Your Data
jg999 uses the personal data it collects for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your account | Registration data, identity data |
| Verifying your age and identity (KYC) | Identity verification documents, registration data |
| Processing deposits and withdrawals | Financial data, transaction data |
| Delivering casino and sports betting services | Gameplay data, device data |
| Fraud prevention and platform security | All categories, especially device and technical data |
| Responsible gaming monitoring and tool delivery | Gameplay data, registration data |
| Sending account notifications and service updates | Registration data, communications data |
| Marketing and personalised promotions (with consent) | Registration data, gameplay data |
| Customer support and complaints handling | Communications data, registration data |
| Legal and regulatory compliance | All categories as required |
5 Legal Basis for Processing
jg999 processes your personal data on one or more of the following legal bases, depending on the purpose of processing:
- Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and gameplay delivery.
- Legal obligation: Processing required to comply with applicable anti-money laundering laws, age verification requirements, and other regulatory obligations applicable to online gaming operators serving Bangladesh players.
- Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our services, where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and optional analytics cookies, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6 Data Sharing
jg999 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes. We share your data only in the following limited circumstances:
6.1 Payment Service Providers
When you make a deposit or request a withdrawal, the minimum data necessary to process the transaction is shared with your chosen payment service provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These providers process data under their own privacy policies and are independently responsible for data they collect during the payment process.
6.2 Identity Verification Services
To fulfil KYC and age verification requirements, jg999 may share identity documents with certified third-party verification services. These services are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than verifying your identity on jg999's behalf.
6.3 Game Studio Providers
Certain technical data (such as session tokens and stake amounts) is transmitted to third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe solely for the purpose of delivering gameplay. These studios do not receive your full name, payment details, or government-issued identity documents.
6.4 Legal and Regulatory Disclosure
jg999 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by law or where disclosure is necessary to protect the rights, property, or safety of jg999, its players, or the public.
All third-party service providers who process data on jg999's behalf are required to maintain appropriate technical and organisational security measures and to process your data only on jg999's documented instructions.
7 Data Retention
jg999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, and in any event for no longer than required by applicable law or regulation. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC and identity verification documents | Duration of account plus 5 years after closure |
| Financial and transaction records | 7 years from the date of each transaction |
| Gameplay and betting history | Duration of account plus 3 years after closure |
| Customer support communications | 3 years from the date of the last communication |
| Technical and device logs | 12 months from collection |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of identifying information.
8 Data Security
jg999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption on all data in transit between your device and the jg999 platform
- One-way password hashing using industry-standard algorithms — your password is never stored or accessible in plain text
- Two-factor authentication (2FA) available to all registered players for enhanced login security
- Access controls ensuring that only authorised personnel with a defined need can access personal data, and only to the extent necessary for their role
- Regular security audits and penetration testing conducted on the platform infrastructure
- Encrypted storage for sensitive identity documents submitted for KYC purposes
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a significant risk to your rights, jg999 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact.
Your role in security: You are responsible for maintaining the confidentiality of your jg999 login credentials. Do not share your username, password, or 2FA codes with any third party. If you suspect your account has been compromised, contact [email protected] immediately.
9 Cookies and Tracking Technologies
jg999 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us deliver core functionality, remember your preferences, and understand how players use the platform.
9.1 Essential Cookies
These cookies are strictly necessary for the platform to function. They include session authentication tokens that keep you logged in, security cookies that prevent cross-site request forgery, and cookies that store your language and display preferences. Essential cookies cannot be disabled without impairing your ability to use the platform.
9.2 Analytics Cookies
With your consent, jg999 uses anonymised analytics cookies to understand aggregated patterns of platform usage — such as which game categories are most visited and how players navigate between pages. This data is used exclusively to improve the platform experience and is not linked to your individual identity.
9.3 Managing Cookies
You can control or delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear cookies on exit, or be notified before a cookie is set. Disabling analytics cookies will not affect your ability to log in, play games, or make transactions. For detailed instructions on managing cookies in your specific browser, refer to that browser's official help documentation.
10 Your Rights
As a player whose personal data is processed by jg999, you hold the following rights in respect of your personal information. To exercise any of these rights, contact us at [email protected] with your registered email address and a clear description of your request.
- Right of Access: You may request a copy of all personal data jg999 holds about you, along with information about how it is processed.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while you contest the accuracy of the data.
- Right to Object: You may object to the processing of your personal data where it is carried out on the basis of our legitimate interests, including profiling for marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before withdrawal.
- Right to Data Portability: You may request a copy of personal data you have provided to us in a structured, machine-readable format, where technically feasible.
We aim to respond to all data rights requests within 30 Business Days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension within the initial 30-day period.
11 Minors and Age Restriction
jg999 is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Registration requires a declaration confirming that the applicant meets the minimum age requirement, and jg999 reserves the right to request government-issued age verification documents at any time.
If jg999 becomes aware that personal data has been collected from an individual who does not meet the 21+ age requirement, that account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be dealt with in accordance with our Terms & Conditions and applicable law.
If you are a parent or guardian and believe that a minor in your care has registered an account on jg999 without authorisation, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
12 International Data Transfers
In certain circumstances, the operation of the jg999 platform may involve the transfer of personal data to third-party service providers whose servers or operations are located outside Bangladesh. This may include game studio providers, payment processing partners, and cloud infrastructure services.
Where such transfers occur, jg999 takes reasonable steps to ensure that your personal data receives an equivalent level of protection to that afforded within Bangladesh. This includes implementing appropriate contractual safeguards with the receiving party, such as data processing agreements that require the recipient to maintain standards consistent with this Policy.
By using the jg999 platform, you acknowledge and agree that your personal data may be transferred to and processed in countries other than Bangladesh in connection with the delivery of services described in this Policy.
13 Third-Party Services
The jg999 platform integrates with third-party services to deliver casino games, process payments, and provide technical infrastructure. These third-party services may collect data from you directly under their own privacy policies.
The game content available on jg999 is provided by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. When you launch a game from one of these providers, your device establishes a connection with that provider's servers to deliver gameplay. Each studio maintains its own privacy and data processing practices in accordance with their applicable certifications.
Payment services are facilitated by bKash, Nagad, Rocket, Upay, Visa, and Mastercard, each of which operates under its own privacy policy. jg999 is not responsible for the data practices of any third-party service provider. We encourage you to review the privacy policies of these providers directly.
14 Policy Amendments
jg999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to how we collect or use your personal data, we will notify registered players by email to their registered address at least 14 days before the amended policy takes effect.
The "Last Updated" date displayed at the top of this page and in the Table of Contents sidebar reflects the date on which the most recent revision was published. We recommend reviewing this Policy periodically to stay informed about how jg999 protects your information.
Your continued use of the jg999 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the amended Policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.
15 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or the way in which jg999 processes your personal data, please contact our support team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Support Hours: 24 hours a day, 7 days a week
- Response Time: Within 3 minutes via live chat; within 24 hours via email
- Language: English
We take all privacy-related enquiries seriously and will respond to your request within 5 Business Days of receipt, with a full resolution within 30 Business Days in most cases.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. The English-language version of this Policy is authoritative. Any translation provided for convenience purposes is non-binding in the event of conflict with the English text.
Questions About Your Privacy?
Our support team is available 24/7 to answer any questions about your personal data on jg999. You can also explore the FAQ for quick answers, or head to the casino to start playing with confidence.